Shipping Policy

Ⅰ. Scope of Application

This policy applies to orders within Australia.
We currently ship within Australia, covering all states, territories, metropolitan areas, and most regions.
Some remote or hard-to-reach areas (e.g., parts of Western Australia, Northern Territory, or distant postal codes) may not be accessible or may require confirmation.
If you are unsure whether your address is within the service area, please contact customer support before placing your order.

Ⅱ. Shipping Fees and Pricing

Orders totaling 138.00 AUD or more will qualify for free shipping.
Orders under 138.00 AUD will incur a flat shipping fee of 8.20 AUD.
Prices include 10% Goods and Services Tax (GST) as required by Australian law.
The platform uses DDP (Delivered Duty Paid), meaning all relevant taxes, duties, and fees are included in the displayed price.
No additional fees are due upon receipt.

Ⅲ. Order Processing and Delivery Times

Order Processing Time:
- Orders paid for before 6:00 PM (AEST) will be processed the same day.
- Orders paid for after 6:00 PM (AEST) will be processed the next business day.
- Orders placed during weekends or holidays will be processed the next available working day.
Shipping Time:
- Orders will be shipped within 3 business days after processing.
Estimated Delivery Time:
- Delivery is expected within 7 to 15 business days, depending on customs clearance, weather, and other shipping conditions.
Shipping Providers:
- Shipments are handled by DHL, FedEx, or UPS, with tracking available throughout the journey.
Delays:
- If there are any delays, customers will be notified via email.

Ⅳ. Order Tracking

After shipment, customers will receive a confirmation email with:
- Order number
- Carrier name
- Tracking link
Customers can track the order status and estimated delivery date at any time using the tracking link.

Ⅴ. Delivery Issues and Damaged Items

Check your package immediately upon receipt.
If you encounter any of the following issues, please take clear photos and contact customer support within 48 hours:
- Lost or incorrectly delivered packages
- Severe packaging damage
- Damaged or defective items
After review, we will assess the situation and may offer a replacement or refund.
Any additional costs incurred due to incorrect delivery details or contact information provided by the customer will be the responsibility of the customer.

Ⅵ. Order Changes and Cancellations

Before Shipping:
- You can request order changes or cancellations within 72 hours of placing your order.
After Shipping:
- Once an order has been shipped, changes or cancellations are no longer possible.

For returns, please refer to our Return, Refund, and Exchange Policy for available options.

Ⅶ. Contact Information

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