About Us-ROOMSOOTHE

Ⅰ. Core Principles

Price Transparency
- The price shown on the product page and at checkout is the final amount.
- We aim to present cost breakdowns clearly to minimize potential misunderstandings.
Practical Aesthetics
- When selecting and designing products, we consider both appearance and functionality for daily use.
Convenient Shopping Experience
- Clear product categorization and intuitive page layout help customers efficiently find the right products.

Ⅱ. Pricing and Shipping Information

The price displayed at checkout is the final price.
Shipping and Delivery
- We partner with DHL, FedEx, and UPS, all of which offer full tracking. Large furniture items undergo stability tests and are packaged with protective materials.
Taxes and Fees
- DDP (Delivered Duty Paid): All prices include the Australian Goods and Services Tax (10%) and customs duties with no extra charges.
Delivery times may vary due to logistics, weather, or other uncontrollable factors.

Ⅲ. Customer Rights Information

Customers are entitled to request returns, refunds, or exchanges within 14 days after receiving the product, in accordance with platform policies and Australian consumer laws.
If issues arise during product use, we will offer reasonable after-sales solutions based on the specific situation.
Customer support is available during business hours, with response times varying based on the inquiry type.

Ⅳ. Privacy and Data Protection

This website uses encryption technology (TLS/SSL) to secure data transmission.
Personal information is collected and used in compliance with the 1988 Privacy Act and Australian Privacy Principles (APPs).
Information is primarily used for order processing, customer support, and platform operations.
For more details, please refer to our Privacy Policy and Cookie Policy.

Ⅴ. Contact Information

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