Ⅰ. Payment Methods
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Visa
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Mastercard
The total amount will be settled as displayed at checkout.
Currently, we do not support cash on delivery, bank transfers, or cryptocurrency payments.
Ⅱ. Payment Security
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We implement reasonable measures to minimize payment risks, including using TLS/SSL encryption to protect data during transmission.
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Payments are processed by third-party payment gateways that comply with industry standards.
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We do not store full card numbers, expiration dates, or CVV codes.
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Despite these precautions, online payment systems inherently carry certain risks.
Ⅲ. Pricing and Fee Transparency
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All prices include Australian Goods and Services Tax (GST), customs duties, and clearance fees under the DDP (Delivered Duty Paid) delivery model.
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Product prices, applicable taxes, and shipping fees are shown at checkout.
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The amount paid is the final total, with no additional charges at delivery.
Ⅳ. Payment Process
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Confirm the selected items, shipping address, and total order amount.
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Choose the available payment method (Visa or Mastercard).
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Enter required payment information (card number, expiration date, and cardholder name).
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Submit and confirm payment request.
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Once the payment is completed, you will receive an order confirmation.
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If payment fails, try using another card or contact customer support for assistance.
Ⅴ. Refund Policy
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If approved, refunds will be processed back to the original payment method.
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The card used for the refund must remain valid.
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Refund processing time and crediting time may vary based on your bank or payment provider.
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If you do not receive the refund within a reasonable time, please contact your issuing bank or our after-sales support team for further assistance.
Ⅵ. Contact Information
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Address: 5823 E HASTINGS ARCH, VIRGINIA BEACH, VA, 23462-1508
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Contact Number: +1(407) 326-4165
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Email: web@roomsoothe.com
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Service Hours: Mon-Fri, 9 am to 6 pm (Australia/Sydney, AEST/AEDT)