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Payment Methods

Ⅰ. Payment Methods

  • Visa

  • Mastercard

The total amount will be settled as displayed at checkout.

Currently, we do not support cash on delivery, bank transfers, or cryptocurrency payments.

Ⅱ. Payment Security

  • We implement reasonable measures to minimize payment risks, including using TLS/SSL encryption to protect data during transmission.

  • Payments are processed by third-party payment gateways that comply with industry standards.

  • We do not store full card numbers, expiration dates, or CVV codes.

  • Despite these precautions, online payment systems inherently carry certain risks.

Ⅲ. Pricing and Fee Transparency

  • All prices include Australian Goods and Services Tax (GST), customs duties, and clearance fees under the DDP (Delivered Duty Paid) delivery model.

  • Product prices, applicable taxes, and shipping fees are shown at checkout.

  • The amount paid is the final total, with no additional charges at delivery.

Ⅳ. Payment Process

  • Confirm the selected items, shipping address, and total order amount.

  • Choose the available payment method (Visa or Mastercard).

  • Enter required payment information (card number, expiration date, and cardholder name).

  • Submit and confirm payment request.

  • Once the payment is completed, you will receive an order confirmation.

  • If payment fails, try using another card or contact customer support for assistance.

Ⅴ. Refund Policy

  • If approved, refunds will be processed back to the original payment method.

  • The card used for the refund must remain valid.

  • Refund processing time and crediting time may vary based on your bank or payment provider.

  • If you do not receive the refund within a reasonable time, please contact your issuing bank or our after-sales support team for further assistance.

Ⅵ. Contact Information

  • Address: 5823 E HASTINGS ARCH, VIRGINIA BEACH, VA, 23462-1508

  • Contact Number: +1(407) 326-4165

  • Email: web@roomsoothe.com

  • Service Hours: Mon-Fri, 9 am to 6 pm (Australia/Sydney, AEST/AEDT)