Privacy Policy

Ⅰ. Scope of Application

• This privacy policy applies to all interactions with the platform, including but not limited to:

  • Browsing, searching, and using website content

  • Placing orders, payments, shipping, and after-sales services

  • Contacting customer support or submitting inquiries

  • Returns, refunds, exchanges, and dispute handling

• The platform is intended for users aged 18 and above.

• We do not intentionally collect personal information from minors.

• If such information is found, we will take appropriate steps to remove or anonymize it.

Ⅱ. Types of Information We Collect

We collect personal information only when necessary, including:

• Information Provided Directly

  • Name

  • Phone number

  • Email

  • Shipping and billing addresses

  • Order and transaction records

  • Payment-related identifiers (excluding full card numbers)

• Automatically Collected Information

  • IP address

  • Device type, browser type, and operating system

  • Access time and browsing activity

  • Cookie and local storage preferences (with consent when necessary)

• We do not collect sensitive personal information unrelated to the services provided.

Ⅲ. Purpose of Using Personal Information

We may use personal information for the following purposes:

• Processing orders, payments, shipping, and after-sales support

• Sending order or service-related notifications

• Improving website functionality, performance, and user experience

• Complying with applicable legal, tax, or regulatory obligations

• Preventing fraud, abuse, or other illegal activities

• Unless explicitly consented to by you, we will not use your personal information for marketing purposes.

Ⅳ. Cookies and Similar Technologies

• We may use cookies and similar technologies to:

  • Maintain basic website functions

  • Remember language, region, or display preferences

  • Ensure consistency in the shopping cart and checkout process

• You can manage or disable cookies through your browser settings.

• Disabling non-essential cookies will typically not impact core website functionality but may limit personalized features.

• For more details, please refer to our Cookie Policy.

Ⅴ. Data Security Measures

We implement reasonable technical and organizational measures to reduce the risk of unauthorized access, disclosure, or misuse of personal information, including:

• Encrypting data transmission

• Implementing access controls and the principle of least privilege

• Monitoring and maintaining system security

• Providing employee privacy and data protection training

Ⅵ. Data Sharing and Third-Party Services

• We may share limited personal information with third parties where necessary for providing services, including:

  • Payment service providers

  • Logistics and delivery partners

  • Technology, order management, or customer support service providers

These third parties are only allowed to use personal information for specific purposes and must implement reasonable security measures.

We do not sell personal information to unrelated third parties.

Ⅶ. Cross-Border Data Processing

• In some cases, personal information may be stored or processed outside of Australia.

• When this happens, we will take reasonable steps to ensure that the information continues to be protected according to Australian privacy laws and security standards.

Ⅷ. Data Retention

• We retain information related to orders, transactions, and accounting for a reasonable period as required by law or business needs.

• When personal information is no longer necessary for its original purpose, we will delete or anonymize it where possible, unless legal obligations require retention.

Ⅸ. Data Security Events

• If a data security incident occurs, we will evaluate the situation and take reasonable measures to address it, and notify affected individuals if required by law or appropriate.

Ⅹ. Your Rights

Under applicable Australian privacy laws, you have the following rights:

• Request access to the personal information we hold about you

• Request corrections to inaccurate or incomplete information

• Request deletion or restriction of the use of your personal information in certain cases

• To exercise these rights, please contact us using the details provided below. We will respond during our business hours.

Ⅺ. Information Regarding Minors

• This platform is not intended for individuals under 18 years of age.

• If we collect personal information from minors, we will take reasonable steps to handle it appropriately.

Ⅻ. Contact Information

• Address: 5823 E HASTINGS ARCH, VIRGINIA BEACH, VA, 23462-1508

• Contact Number: +1(407) 326-4165

• Email: web@roomsoothe.com

• Service Hours: Mon-Fri, 9 am to 6 pm (Australia/Sydney, AEST/AEDT)

ⅩⅢ. Policy Updates

• This privacy policy is effective from the date of publication.

• We may update this policy from time to time due to legal, operational, or technical changes.

• Updates will be posted on this page or communicated to you by other reasonable means.

• We recommend reviewing this policy periodically.