Sales Tax and DDP Delivery Policy-ROOMSOOTHE

Ⅰ. Price and Components

All prices include Australian GST and customs duties.
The final amount to be paid will be the total displayed on the checkout page, with no additional payment required upon receipt.

Ⅱ. Price Transparency

During checkout, your order's key components will be displayed:
- Product price
- Australian GST
- Shipping costs
- Customs and import fees
- Clearing charges
The actual cost breakdown will vary depending on the order details and shipping address.

Ⅲ. Australian Goods and Services Tax (GST)

Orders shipped to Australia are subject to GST, which is already included in the product price or final amount at checkout.
If there are any changes in tax rules or consumption tax rates, the display of prices will be adjusted accordingly.
No separate declaration of GST collected or included is required from customers.

Ⅳ. DDP Delivery

All orders are shipped under the Delivered Duty Paid (DDP) method, meaning taxes and duties are paid before arrival in Australia.
Customers are not required to clear customs or pay additional fees.
Shipments are handled by DHL, FedEx, or UPS and include full tracking.
In case of address errors, delivery failure, or customs inspections, customer support will assist.

Ⅴ. Shipping, Fees, and Timelines

Order Processing Time:
- Orders paid by 6:00 PM (AEST) will start processing on the same day.
- Orders paid after 6:00 PM (AEST) will begin processing the following day.
- Orders placed during weekends or holidays will begin processing the next business day.
Shipping Time: Orders are expected to arrive within 7-15 business days, depending on customs clearance, weather, and transport conditions.
Shipping Costs:
- Orders totaling 138.00 AUD or more will qualify for free shipping.
- AU$8.20 shipping fee for orders below AU$138.00.
If additional charges occur due to incorrect shipping information provided by the customer, those costs will be borne by the customer.

Ⅵ. Customs Documents

Ⅶ. Invoices and Billing Information

At checkout or after order completion, customers can view:
- The total order amount
- Applicable taxes and shipping fees
Electronic invoices will be provided for after-sales inquiries, returns, or personal reference.

Ⅷ. Scope of Application

This policy applies to orders within mainland Australia.
Orders may be delivered to certain islands or remote regions of Australia, depending on logistics.

Ⅸ. Contact Information

Cart