Service Policy-ROOMSOOTHE

Ⅰ. Scope of Services

This platform provides services to users within Australia, including major metropolitan areas, most regions, and some island areas, subject to logistical conditions.
Service coverage may be adjusted periodically for operational or compliance purposes.
If your location is outside of our service area, orders may not be processed.

Ⅱ. Account Registration & Security

When registering an account or placing an order, you are required to provide accurate, complete, and up-to-date information.
You are responsible for safeguarding your account information and login credentials.
Any risks caused by your actions, such as information leakage or device loss, are your responsibility.
We will make reasonable efforts to restore services in the event of interruptions due to system maintenance, technical issues, natural disasters, or other factors beyond our control, but are not liable for any indirect consequences.

Ⅲ. Privacy and Data Protection

We may collect personal information, including your name, contact details, shipping address, order information, payment identifiers, and browsing records.
This data is primarily used for order processing, shipping, customer support, platform operation, and legal notifications.
Personal information is processed in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APP).
We may use cookies and similar technologies to improve user experience and platform functionality, which can be managed through your browser settings.
The platform is not intended for users under 18 years old. Any data found to be from such users will be appropriately handled.
For more details, refer to our Privacy Policy and Cookie Policy.

Ⅳ. Product Information

We make reasonable efforts to ensure the accuracy of product descriptions, images, specifications, and prices.
There may be slight variations in color, size, or packaging due to production batches or manufacturing processes, which do not constitute defects.

Ⅴ. Pricing, Taxes, and Additional Fees

All prices include Australian GST and customs duties.
We use the DDP (Delivered Duty Paid) shipping model, meaning all fees are included in the price and no additional payment is required at delivery.
Any applicable import duties, shipping fees, or other charges will be clearly stated on the order page.

Ⅵ. Orders and Payment

Orders will be processed and shipped once payment is completed.
Accepted payment methods include Visa and MasterCard.
Payment transactions are secured using encryption technologies to minimize security risks.
In certain cases, such as suspected errors or unusual activity, we reserve the right to refuse or cancel an order.

Ⅶ. Shipping and Delivery

Shipping methods, delivery times, and fees depend on the order details and the shipping address.
Actual delivery times may be affected by carrier, weather, traffic, or other factors beyond our control.
Extra charges resulting from incorrect delivery information provided by the customer will be borne by the customer.
For further details, refer to our Shipping Policy.

Ⅷ. Order Cancellation, Returns, and Exchanges

You may request to cancel an order before it is processed or shipped.
Once the order is shipped, it cannot be canceled. However, you may request a return after receiving the product.
Refunds will be submitted to the bank within 3 business days and may take approximately 10–15 business days to be processed.

Ⅸ. Acceptable Use

You agree to use the platform only for lawful and legitimate purposes.
Activities such as fraud, infringing third-party rights, or interfering with the platform's operation are prohibited.
If your actions cause damage or loss to the platform or third parties, you will be responsible for the consequences.

Ⅹ. Intellectual Property and Liability Limitations

All content on the platform, including text, images, logos, trademarks, and other materials, is protected by applicable intellectual property laws.
Unauthorized reproduction, distribution, or commercial use is prohibited.
To the extent permitted by law, we are only liable for direct losses resulting from factors beyond our control.

Ⅺ. Governing Law and Dispute Resolution

These terms are governed by Australian law.
In case of a dispute, both parties should try to resolve it through good faith negotiations.
If negotiations fail, the dispute can be submitted to the relevant Australian courts.

Ⅻ. Contact Information

We may update these terms periodically to reflect changes in laws, business operations, or technology.

The updated terms will be posted on the platform, and continued use implies acceptance of the revised terms.

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